FAQ

• What is PAPEL?

PAPEL is a premium clothing brand that blends high fashion with street culture. We create bold, expressive pieces designed for those who live unapologetically. Our collections reflect individuality, confidence, and creative freedom.

• How can I place an order?

To place an order, simply browse our collections, select your desired items, and add them to your cart. When you're ready, proceed to checkout to enter your shipping and payment information. Once your order is confirmed, you'll receive an email with your order details and tracking information once shipped.

• Do you ship internationally?

Yes! We offer international shipping to select countries. Shipping fees and delivery times vary by destination. Please note that customers are responsible for any customs duties, taxes, or import fees upon arrival in their country.

• How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status on the carrier’s website.

• What if I need to make changes to my order?

If you need to modify or cancel your order, please reach out to us immediately at info@papelclo.com. We process orders quickly, but we’ll do our best to assist you if changes are needed before the order is shipped.

• What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal and Shopify Payments for secure checkout.

• How do I return or exchange an item?

Please visit our Returns & Exchanges page for full details. Our standard return window is 30 days from the date of delivery. Items must be unworn, unwashed, and in original condition. Please contact us at info@papelclo.com to initiate a return or exchange.

• Can I collaborate with PAPEL?

We love to collaborate with like-minded individuals and brands! For collaboration inquiries, please email us at info@papelclo.com, and we'll get back to you as soon as possible.

• How can I contact customer support?

For any questions, concerns, or support, please email us at info@papelclo.com. We typically respond within 24–48 business hours. You can also reach us through our social media channels for updates.

• Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased directly from our website. They are a perfect gift for anyone who loves PAPEL!

Still Have Questions?

If you didn't find the answer you were looking for, feel free to reach out to us at info@papelclo.com. We’re here to help!